How do I organise a Telehealth consult?
Best way is to email or talk to our staff directly regarding your needs. Please check that your condition is suitable for telehealth with our staff prior to booking it in.
Do I need a referral?
Yes you do in order to get a medicare rebate for your consultation.
Is there a fee for Telehealth consult or do you bulkbill?
We pride in offering you the best service possible and in order to do that we will charge an fee for your consult. You will get a medicare rebate and DVA members will also incur the same out of pocket charge.
What if during the consult you are deemed not suitable to continue with telehealth?
Sometimes due to the limitations of the photographs/video technology it is difficult to make a diagnosis of your condition then your dermatologist will offer you to come into our practice to be examined face-to-face. Please be reassured that you will not be charged twice if that is the case.
If your condition requires a biopsy, injection or a procedure, your dermatologist will offer you to come into our practice building to have these done. The fees will be discussed for any procedures as per usual.
What is the way telehealth medicine is undertaken?
We usually require you to send a picture of your rash/lesion in natural light prior to your consultation via a secured link that will be provided on the day of your appointment. Please do not send via emails as they are non-encrypted. If you choose to send your photos to us via email, please do so on the understanding of possible privacy breach.
We will then send you an secured videolink a few minutes prior to your consultation. Please note its always difficult to keep to time in the clinic and so allow for any unforeseeable delays to your consultation. The staff at Inside Out Dermatology are happy to always keep you updated.
Which conditions are not suitable for telehealth?
This list is not exhaustive but include the following conditions:
- Mole examination / Melanoma assessment / Skin lesions suspicious of skin cancers. This is because we require you to also have a full skin examination when you come into our practice.
- Genital rash.
- Oral ulcers.
- Extensive rashes all across body, without a known diagnosis.
- Severe hair loss or hair loss with discrete bald patches.
- Hyperhidrosis (excessive sweating).
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